For Customers

GenMark is committed to being your Long-Term Partner and bringing the ePlex^®: The True Sample-to-Answer Solution™ system to your institution and patients. From building the business case for the purchase of a new technology, through test implementation and ongoing support, we provide personalized account services every step of the way. With customized support that begins even before becoming a customer and a system designed to cost-effectively scale with your needs, you will have confidence in GenMark as your partner in multiplex molecular diagnostics.

Customer Resource Center

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Investigator-Initiated Studies (IIS)

What is a GenMark Investigator-Initiated Study?

An Investigator-Initiated Study (IIS) is a research effort in which the investigator designs and implements the study in collaboration with GenMark and the investigator or the institution acts as the study sponsor.

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What Our Customers are Saying

“GenMark is very responsive, even to smaller clients like us”. – Teri Robertson, BSMT Laboratory Director, Graham Regional Medical Center, Graham, TX. View Full Testimonial

“We’ve been impressed by GenMark’s service and willingness to work with us every step of the way to make the product meet our needs.”- Gregory J. Berry, Ph.D., D(ABMM), Director of Molecular Diagnostics, Northwell Health, New York City and Long Island. View Full Testimonial