GenMark is committed to being your Long Term Partner and helping you provide the best service to your institution and patients. Not only can you reach our industry leading Technical Support Team 24/7, but they can also reach directly into your lab if you choose to enable our unique Remote Access capabilities on the ePlex® System.
Remote Access provides an innovative, proactive and easy-to-use utility to support ePlex systems in your lab. This tool establishes a secure network connection between the GenMark Technical Support Team and the ePlex instrument. Support through Remote Access ensures timely resolution of issues with minimal impact to lab workflow all while maintaining the security of patient data and laboratory operations.
Optimize System Performance and Minimize Downtime
Remote Access is just another way that ePlex is Optimized for the Lab by providing a unique service capability that enables:
Data Security Features
GenMark is committed to the integrity of Protected Health Information (PHI) and the security of customer networks and information systems. ePlex Remote Access is equipped with an advanced suite of security features.
Prompt and Secure 24/7 Real-Time Remote Support