FAQs
Package Inserts for GenMark products are found on the Customer Resource Center, in addition to assay manuals, quick reference guides, brochures, Customer Training Presentations, and Safety Data Sheets (SDS). Products may be subject to restrictions on use as set forth in GenMark’s Terms.
Technical Support (United States)
GenMark Technical support is available 24 hours a day, 7 days a week to provide the highest level of customer support and satisfaction.
Technical Support (International)
GenMark Technical support is available Monday-Friday 6am – 3pm EST. For after-hours support, please contact your local Molecular Applications Specialist (MAS) or distributor representative.
Customer Support (Worldwide)
GenMark Customer Support is available Monday-Friday 7am – 5pm PST. For after-hours support, please contact your local Molecular Applications Specialist (MAS) or distributor representative.
Technical Support (United States)
GenMark Diagnostics, Inc
5964 La Place Ct.
Carlsbad, CA 92008
Phone: 1 800 eSensor (1 800 373 6767), Option 2
Email: technicalsupport@genmarkdx.com
Technical Support (International)
Email: technicalsupport.eu@genmarkdx.com
Customer Support (Worldwide)
GenMark Diagnostics, Inc
5964 La Place Ct.
Carlsbad, CA 92008
Phone: 1 800 eSensor (1 800 373 6767), Option 1
Infectious diseases, like lower respiratory infections, blood stream infections that can lead to sepsis, and diarrhea are among the top causes of death worldwide.1, 2 These and other infectious diseases can be considered syndromes (a group of symptoms that may not point to a specific causative agent) and may be difficult to diagnose using conventional diagnostic testing methods that look for a single or small number of disease-causing pathogens.
At GenMark, we believe in the syndromic approach to diagnosis of infectious diseases. By looking for the most common pathogens that cause disease and testing for them with a single patient sample and a single , rapid test, clinicians can get patients treated with the right drug earlier than with conventional testing methods. In some cases, this may mean a patient does not get treated with an antimicrobial agent unnecessarily, eliminating potential adverse side effects that may come from some treatments. It can also result in better patient outcomes, more rapid infection control, hospital bed management actions, as well as improved patient satisfaction.
1. Lozano R, et al., The Lancet 2012; 380: 2095–2128.
2. Fact Sheet Sepsis. V2_Sepsis Fact Sheet. World Sepsis Day. Global Sepsis Alliance. Center for Sepsis Control & Care.
