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  • United States
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| CONTACT US | CUSTOMER RESOURCE CENTER
GenMark
  • Panels
    • ePlex Panels
      • Respiratory
      • Blood Culture
    • XT-8 Panels
  • Systems
    • ePlex System
      • Software Solutions
      • Patient Safety
    • XT-8 System
  • Company
    • The GenMark Story
    • Careers
      • Opportunities
    • Newsroom
  • Education
    • Disease State
      • Sepsis
      • Respiratory Infections
      • Hepatitis C
      • GI Infections
    • Technology
    • Resources
  • Support
    • Contact Us
    • FAQs
    • Safety Data Sheets (SDS)
    • Your Long-Term Partner
  • Customer Resource Center

 

 

 

 

 

 

 

 

 

 

 

 

 

 

FAQs

Where Can I Find Package Inserts and Users Manuals?

Package Inserts for GenMark products are found on the Customer Resource Center, in addition to assay manuals, quick reference guides, brochures, Customer Training Presentations, and Safety Data Sheets (SDS). Products may be subject to restrictions on use as set forth in GenMark’s Terms.

What are GenMark’s Terms and Conditions of Sale?
View GenMark’s Terms and Conditions of Sale
What are GenMark’s hours of operation for Customer Service and Technical Support?

Technical Support (United States)

GenMark Technical support is available 24 hours a day, 7 days a week to provide the highest level of customer support and satisfaction.

 

Technical Support (International)

GenMark Technical support is available Monday-Friday 6am – 3pm EST. For after-hours support, please contact your local Molecular Applications Specialist (MAS) or distributor representative.

 

Customer Support (Worldwide)

GenMark Customer Support is available Monday-Friday 7am – 5pm PST. For after-hours support, please contact your local Molecular Applications Specialist (MAS) or distributor representative.

How do I contact Customer Service and Technical Support?

Technical Support (United States)

GenMark Diagnostics, Inc

5964 La Place Ct.

Carlsbad, CA 92008

Phone: 1 800 eSensor (1 800 373 6767), Option 2

Email: technicalsupport@genmarkdx.com

 

Technical Support (International)
Email: technicalsupport.eu@genmarkdx.com

 

Customer Support (Worldwide)
GenMark Diagnostics, Inc

5964 La Place Ct.

Carlsbad, CA 92008

Phone: 1 800 eSensor (1 800 373 6767), Option 1

Email: customerservice@genmarkdx.com

What is Syndromic Testing?

Infectious diseases, like lower respiratory infections, blood stream infections that can lead to sepsis, and diarrhea are among the top causes of death worldwide.1, 2 These and other infectious diseases can be considered syndromes (a group of symptoms that may not point to a specific causative agent) and may be difficult to diagnose using conventional diagnostic testing methods that look for a single or small number of disease-causing pathogens.

 

At GenMark, we believe in the syndromic approach to diagnosis of infectious diseases. By looking for the most common pathogens that cause disease and testing for them with a single patient sample and a single , rapid test, clinicians can get patients treated with the right drug earlier than with conventional testing methods. In some cases, this may mean a patient does not get treated with an antimicrobial agent unnecessarily, eliminating potential adverse side effects that may come from some treatments. It can also result in better patient outcomes, more rapid infection control, hospital bed management actions, as well as improved patient satisfaction.


1. Lozano R, et al., The Lancet 2012; 380: 2095–2128.
2. Fact Sheet Sepsis. V2_Sepsis Fact Sheet. World Sepsis Day. Global Sepsis Alliance. Center for Sepsis Control & Care.

GenMark Diagnostics, Inc.
5964 La Place Court
Carlsbad, CA 92008

 

© Copyright 2023 GenMark Diagnostics, Inc.
All rights reserved.

 

 
 
 
 

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